Privacy Policy

1. Introduction

Welcome to bw99, Bangladesh's trusted online gaming destination. This Privacy Policy governs the manner in which bw99 collects, uses, maintains, and discloses information collected from users of our website at https://bw99.vu. By accessing or using the bw99 platform, you acknowledge that you have read, understood, and agree to the practices described in this policy.

This policy applies to all services offered by bw99, including cricket betting, live casino games, slots, crash games, and any future services added to our platform. We encourage you to review this Privacy Policy periodically, as it may be updated to reflect changes in our practices or applicable regulations.

2. Information We Collect

To provide you with a secure, personalised, and fully functional gaming experience on bw99, we collect the following categories of personal and technical data:

• Identity information: full name, date of birth, national ID or passport number (for account verification purposes).
• Contact information: email address, mobile phone number, and residential address.
• Financial information: bKash, Nagad, Rocket, or Upay account references; transaction history; deposit and withdrawal records in BDT.
• Technical information: IP address, device type, operating system, browser type and version, and session duration data.
• Behavioural data: pages visited, games played, bet amounts, game session frequency, and feature interaction logs.
• Communication data: messages sent through our support channels, feedback submitted via the platform, and survey responses.

We collect this information directly from you when you register an account, make deposits or withdrawals, contact our support team, or interact with any feature on the bw99 platform. Some technical data is collected automatically through cookies and similar tracking technologies.

3. How We Use Your Information

bw99 uses the personal data it collects strictly for legitimate business purposes related to operating our gaming platform. Specifically, we use your information to:

• Verify your identity and age (21+ requirement) during the account registration and KYC process.
• Process deposits and withdrawals through supported payment methods including bKash, Nagad, Rocket, and Upay.
• Provide, maintain, and improve our gaming services, including cricket betting, live casino, slots, and crash games.
• Detect, investigate, and prevent fraudulent activity, money laundering, and any other prohibited conduct on our platform.
• Personalise your gaming experience by offering relevant promotions, bonuses, and game recommendations based on your activity.
• Respond to your enquiries, complaints, or support requests in a timely and accurate manner.

4. Cookies and Tracking Technologies

bw99 uses cookies and similar tracking technologies to enhance your browsing and gaming experience. Cookies are small text files placed on your device when you visit our platform. We use session cookies (which expire when you close your browser), persistent cookies (which remain until deleted), and analytical cookies that help us understand how users interact with our services.

You may control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on the bw99 platform. We do not use cookies to collect sensitive financial information directly — payment data is handled exclusively through our secure payment partner integrations.

5. Sharing Your Information

bw99 does not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited and necessary circumstances:

• Payment processing partners such as bKash, Nagad, and Rocket, solely to the extent required to complete your financial transactions securely.
• Technology and platform service providers who assist us in operating bw99, subject to strict confidentiality obligations and data processing agreements.
• Regulatory or law enforcement bodies where we are legally required to disclose information to comply with applicable laws or to protect the rights, property, or safety of bw99 or our users.

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable data protection standards. We do not permit our third-party service providers to use your personal data for their own purposes.

6. Data Retention

bw99 retains your personal data for as long as your account remains active and as long as necessary to fulfil the purposes outlined in this Privacy Policy. When your account is closed or becomes inactive, we will retain certain records for a minimum period required for legal, regulatory, fraud prevention, and dispute resolution purposes.

Financial transaction records are typically retained for a minimum of five years in accordance with standard anti-money laundering requirements. Upon expiry of the applicable retention period, we will securely delete or anonymise your personal data.

7. Your Rights

As a registered user of bw99, you hold the following rights with respect to the personal data we hold about you:

• Right of access: you may request a copy of the personal data bw99 holds about you at any time.
• Right of rectification: if any of your personal data held by us is inaccurate or incomplete, you may request that we correct or update it.
• Right of erasure: under certain conditions, you may request the deletion of your personal data, subject to our legal and regulatory retention obligations.
• Right to object: you may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: you may request that your data be transferred to you or a third party in a commonly used, machine-readable format.

To exercise any of the above rights, please contact us at [email protected] with your registered email address and a description of your request. We will respond within a reasonable timeframe and in accordance with applicable data protection principles.

8. Security of Your Data

bw99 employs industry-standard technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our platform uses SSL encryption for all data transmissions, and sensitive account data is stored in encrypted form. Access to personal data within our organisation is strictly limited to personnel who require it to perform their job functions.

While we take every reasonable precaution to secure your data, no method of electronic transmission or storage is 100% infallible. We advise all bw99 users to use a strong, unique password for their account and to never share their login credentials with any third party. If you believe your account security has been compromised, contact our support team immediately.

9. Third-Party Payment Partners

bw99 facilitates deposits and withdrawals through trusted local payment methods including bKash, Nagad, Rocket, and Upay, as well as international card networks such as Visa and Mastercard. When you make a financial transaction on our platform, you will interact with the payment provider's own interface and systems. Each payment partner operates under its own separate privacy policy, which we encourage you to review.

bw99 is not responsible for the data practices, content, or privacy policies of any third-party payment provider. We only share the minimum data required with each payment partner to process your transaction. Your full financial credentials (such as mobile banking PINs or card CVV numbers) are never stored or processed on bw99 servers.

10. Age Restriction Policy

bw99 is strictly an adult gaming platform. All users must be 21 years of age or older to register an account or engage in any gaming or betting activity on our platform. We collect date of birth and identity documents during the registration and KYC process specifically to enforce this age requirement. If we discover that a user has misrepresented their age, their account will be suspended immediately and any remaining balance will be held pending review. We take our responsibility to prevent underage gambling seriously and cooperate fully with any parental or guardian enquiries in this regard.

11. Changes to This Privacy Policy

bw99 reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or a prominent on-platform notice. Your continued use of the bw99 platform after any such changes constitutes your acceptance of the revised Privacy Policy.

We recommend that you review this Privacy Policy on a periodic basis to stay informed about how bw99 is protecting your information. Archived versions of previous policies are available upon written request to our support team.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bw99 handles your personal data, our support team is available to assist you. Please reach out using the contact details below:

Email: [email protected]