Responsible Gaming at bw99
We are committed to providing a safe, fair, and enjoyable betting experience for every player in Bangladesh. Know your limits and play with confidence.
Our Responsibility to You
At bw99, gambling is meant to be a source of entertainment — not a way to earn income or escape personal difficulties. We recognise that for a small number of players, gambling can move from a leisure activity to a problem that affects daily life, relationships, and finances. That is why responsible gaming is not an afterthought at bw99 — it is built into the foundation of everything we do.
bw99 serves players aged 21 and above across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. We are committed to ensuring that every adult who chooses to play on our platform does so in a safe, controlled, and fully informed manner.
This page explains the tools, policies, and guidance available to help you stay in control of your gaming activity on bw99. If you ever feel that gambling is becoming a problem, please use the resources described below or contact our support team immediately.
Tools That Keep You in Control
bw99 offers a range of practical tools specifically designed to help you set boundaries, take breaks, and manage your gaming habits responsibly.
Set daily, weekly, or monthly deposit caps in BDT to control your spending before it becomes an issue.
Take a short break from 24 hours up to 6 weeks. During a time-out, you cannot log in or place bets.
Request a self-exclusion period of 6 months, 1 year, or longer. Contact support to activate this immediately.
Cap the amount you can lose in a given period so you never risk more than you can afford to lose.
All players must be 21 years or older. We verify age during registration and reserve the right to request ID documents.
Receive periodic session reminders showing how long you have been playing and how much you have spent.
Recognising Problem Gambling
Problem gambling can affect anyone regardless of age, income, or experience level. Being aware of the warning signs is the first step toward getting help. Ask yourself whether any of the following apply to you:
- You spend more money or time gambling than you originally planned.
- You chase losses by placing larger bets to try to win back money you have lost.
- You hide your gambling activity from family members or close friends.
- You borrow money, sell possessions, or neglect bills in order to fund gambling.
- You feel anxious, irritable, or depressed when you are not able to gamble.
If one or more of these signs resonates with you, please reach out to our support team or consider activating a self-exclusion or time-out period. There is no shame in seeking help — it is the responsible and courageous thing to do.
How Our Responsible Gaming Tools Work
Each tool is accessible through your bw99 account settings. Reductions to limits take effect immediately; increases require a 24-hour cooling-off period to prevent impulsive decisions.
Setting Deposit Limits
Log into your bw99 account, navigate to Account Settings, and select the Deposit Limits option. You can set a ceiling in BDT for daily, weekly, or monthly deposits. Once set, the limit is enforced on all payment methods — including bKash, Nagad, Rocket, and Upay. You will receive a notification each time you approach 80% of your limit.
Taking a Time-Out
A time-out gives you a short, structured break from all gambling activity. Choose a period between 24 hours and 6 weeks. During a time-out your account is suspended — you cannot log in, deposit, or place bets. Promotional materials will also be paused. At the end of the period your account automatically reactivates unless you request an extension.
Self-Exclusion
Self-exclusion is a stronger commitment than a time-out. You can request a minimum six-month self-exclusion by contacting our support team at [email protected]. During self-exclusion, your account is fully deactivated, all pending bonuses are forfeited, and you will be removed from all marketing communications. We strongly encourage anyone who believes they have a gambling problem to use this tool without delay.
Reality Check Reminders
Enable reality check notifications in your account settings to receive on-screen pop-up alerts at regular intervals — every 30, 60, or 120 minutes. Each alert shows your current session duration, total amount wagered, and current balance. This gentle reminder helps you pause, reassess, and decide whether to continue playing or log out.
Tips for Playing Safely
- Treat gambling strictly as entertainment, not a method to generate income or relieve financial pressure.
- Set a strict budget in BDT before each session and never exceed it — not even if you are on a winning streak.
- Take regular breaks during play. Stand up, stretch, and step away from your screen every hour.
- Never gamble when you are feeling stressed, emotionally vulnerable, intoxicated, or under financial pressure.
- Do not chase losses. Accept that losing is a natural part of gambling, and walk away when you hit your limit.
Need Help? We Are Here for You
If you are concerned about your own gambling behaviour or that of someone close to you, do not hesitate to reach out to the bw99 support team. Our agents are available 24/7 and are trained to handle responsible gaming requests with complete discretion and compassion. We can help you activate any of the tools described on this page immediately.
Contact bw99 Support
Our support team is available around the clock, every day of the week. Reach us by email and we will respond promptly. All responsible gaming requests are treated with the highest priority.
[email protected]Frequently Asked Questions
Quick answers to the most common responsible gaming questions from our players.
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All players must be 21 years of age or older to register and play on bw99. We verify age at registration and may request additional identity documents at any time. Any account found to belong to an underage user will be closed immediately and all funds will be returned.
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Log into your bw99 account and go to Account Settings, then select Responsible Gaming. You will find options to set daily, weekly, or monthly deposit limits in BDT. Reductions are applied immediately. If you wish to increase a limit, a mandatory 24-hour cooling-off period applies to prevent impulsive changes.
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To activate self-exclusion, contact our support team at [email protected] and request a self-exclusion period. The minimum period is six months. Once activated, your account will be fully deactivated, all bonuses forfeited, and you will be removed from marketing communications. If you need help urgently, please email us right away and we will act immediately.
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If you feel that gambling is negatively affecting your daily life, relationships, work, or finances, please stop playing immediately and contact our support team to activate a self-exclusion or time-out. We encourage you to also seek help from a trusted friend, family member, or a professional counselling service. Taking action early makes a significant difference.
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